Frequently Asked Questions
Frequently Asked Questions
Where do Sandy Floors products come from?
We curate products from selected brand partners that fit the Sandy Floors family-lifestyle aesthetic. Product availability is connected to our partners so the assortment can stay fresh as styles and inventory change.
How does shipping work?
Fulfillment can vary by item. Some products are shipped directly by the brand partner fulfilling that item. If an order contains products fulfilled separately, packages may arrive at different times. Available shipping options and charges are shown during checkout.
How do I choose a size?
Please review the sizing information shown on the individual product page. Because our assortment can include products from different collections and brands, sizing can vary by item.
What happens if something sells out?
Inventory can move quickly, especially for seasonal and matching-family styles. If a size or style is unavailable, check back — our assortment changes as partner inventory updates.
Can I order matching family outfits?
Yes. Our Mini & Me collection is built around coordinated styles for moms, dads, siblings, and minis. Availability varies by design and size.
What is your return policy?
Return eligibility can depend on the item and its fulfillment details. Please contact Sandy Floors with your order information before sending anything back so we can provide the correct instructions for your purchase.
Need help?
Use our Contact page and we’ll help with product questions, sizing, order questions, or finding coordinating pieces.
